2020年4月19日（日）にナガシマスパーランド駐車場内特設会場で開催予定でした「Daydream Festival Japan」は、国内で新型コロナウィルスの感染が広がっている現状を受け、ご来場者様及びアーティストへの感染防止/安全を最優先し、また海外の方も含む2万人規模を集客する大型イベントであることを考慮し、中止することに決定いたしました。
公演を楽しみにして頂いたお客様には、深くお詫び申し上げます。
つきましては、チケット払い戻しをご案内させて頂きます。
公演の延期はございませんので、必ず期間内に払い戻しのお手続きをお願い致します。
ご購入先によって払い戻し方法が異なりますので、
下記詳細をご確認の上、お手続きをお願い致します。
※期間を過ぎると払い戻しが出来なくなりますので十分ご注意下さい。
お客様にはご迷惑をお掛け致しますことお詫び申し上げますと共に、
何卒ご理解いただけますようお願い申し上げます。
■Ticket PIA
Refund Term
March 11th, 2020 (Wed) 10:00 to April 19th, 2020 (Sun) 23:59
Refund Procedure
Refund will be received during business hours at PIA branch.
The procedure differs depending on which system introduced when purchased.
Please check your payment system and click the link below for your applicable refund system.
Inquiry
Ticket PIA Information 0570-02-9111 (10:00 to 18:00)
■Lawson Tickets
Refund Term
March 11th, 2020 (Wed) 10:00 to April 19th, 2020 (Sun) 23:59
Refund Procedure
Customers who purchased on Lawson Tickets will be refunded at Lawson and MIMISTOP.
* For those who purchased the ticket at Lawson, the refund can be received at any Lawson in Japan.
For those who purchased the tickets at MINISTOP, the refund can be received at any MINISTOP in Japan.
* You need to have your ticket to make a refund. Be sure to issue a ticket and complete the refund procedure.
* The refund requires the ticket. Please issue the ticket and then proceed the refund. *The admission fee is also refundable. Please bring the admission ticket with your Live Ticket.
The refund of the admission fee without the admission ticket cannot be accepted.
*The refund without ticket stub is not accepted.
Please refer the link below for more details.
Inquiry
Lawson Ticket 0570-000-777 (10:00 to 18:00)
■e+（Eplus）
Refund Term
March 11th, 2020 (Wed) 10:00 to April 19th, 2020 (Sun) 23:59
Refund Procedure
For those who received the ticket at the store of Seven-Eleven or FamilyMart, please complete the refund procedure at the store where you received the ticket. For those who received the ticket by delivery, please send the ticket to E-plus by specific record mail (TOKUTEIKIROKU). Please refer the link below for more details.
Inquiry
Eplus: 0570-06-9911 (10:00 to 18:00) http://eplus.jp/qa/
■LINE Ticket
Refund Term
March 12th, 2020 (Thus) 10:00 to April 19th, 2020 (Sun) 23:59
Refund Procedure
*The Refund procedure will be announced on ‘LINE talk’ under the account of “LINE Ticket Info”.
*Refunds are only available for ticket holders.
The account of “LINE Ticket Info”: The account automatically followed by purchasing ticket on Line Ticket.
Inquiry
【 LINE Ticket 】
*The official account of LINE is Inquiry Window. Please send your inquiry from “Question on Talk” on the bottom of the account.
■iFLYER/ZAIKO
Refund Term
March 11th, 2020 (Wed) 10:00 to April 19th, 2020 (Sun) 23:59
Refund Procedure
*Purchased by credit card or Paypal
The payment will be refunded automatically and directly, so please check your account.
There is no procedure you take.
*Purchased at the convenience stores.
Log in to your account on the ZAIKO website (https://zaiko.io), and access the festival ticket page.
Follow the instructions to request the refund by bank transfer.
Admission Fee
The refund of any admission fee is NOT available.
Other Notes
*Only the purchaser can apply for a ticket refund.
*As provided in the notice when purchased, we cannot deal with any refund after the term.
*As provided in the notice when purchased, the bank transfer fee will be withheld from the total amount of the purchased price.
*For those who purchased at convenience stores, the bank transfer for the refund will be made within 30 days after the refund application.
Inquiry
【 ZAIKO Support 】
■Rakuten Ticket
Refund Term
March 11th, 2020 (Wed) 10:00 to April 19th, 2020 (Sun) 23:59
(For shipping-back, the delivery must arrive by April 20th)
* Please be sure to complete the refund procedure within the term.
* Please note that the refund will not be available after the term.
* Please note that Rakuten Super Points will not be granted with this ticket purchase.
*The refund includes all admission fee.
* The refund will be reimbursed only to the person who has purchased the ticket(s).
Please check the following details before proceeding.
* Please note that the refund will not be available after the term.
Refund Procedure
The procedure differs depending on which system introduced when purchased.
Refunds will be made by returning ticket(s) to the store where the ticket was issued or Rakuten Ticket.
Please refer to Rakuten Ticket HP for more details.
【 Rakuten Ticket 】
Inquiry
Please contact us if you have questions.
＜Inquiry for Refund＞
Rakuten Ticket 050-5893-9366 https://ticket.rakuten.co.jp/inquiry
Check your purchase history (Rakuten My Account Page) https://rt.tstar.jp/orderreview/mypage
■CBC TV Ticket Center
Refund Term
March 11th, 2020 (Wed) 10:00 to April 19th, 2020 (Sun) 23:59
* Please be sure to complete the refund procedure within the term.
*The refund includes all admission fee.
Refund Procedure
＜Those who have an issued ticket＞
We will refund at the store where the ticket was issued. *Refunds cannot be processed at stores did not issue your ticket.
Please bring issued ticket with you during the refund term.
The store where the ticket was issued is indicated on the left below of the ticket.
Please note that no refunds will be available after the refund term.
＜Those who do not have a ticket（unissued）＞
Those who have not yet issued ticket and purchased by [Credit Card] at a convenience store (7-Eleven/ FamilyMart).
⇒The refund will be made directly to the credit card.
* Please note you should not issue a ticket.
The refund will be made following the guideline of each credit card company.
Please check customer service of your credit card for more details.
Inquiry
CBC TV Event Department 052-241-8118（Mon-Fri 10:00 to 18:00）